GamerSince'76
11-20-2007, 09:48 PM
Microsoft screws up INQ's Xbox 360 repair
Updated Vole nicks PSU, box and chrome accessories
By Dean Pullen: Tuesday, 20 November 2007, 8:58 AM
WE JUST KNEW it wouldn't go smoothly.
Shortly after our Xbox 360 went to the mass-grave of RROD failures, when playing the mediocre Halo 3, we sent it off to Microsoft for our free repair.
We packaged it nicely. Dusting off the original retail box from mothballed storage, we carefully placed the 360 in, coupled with the PSU and a substantial amount of original packaging.
We also left the chrome 360 plate on the DVD drive - this was a Core unit which we had customised with a chrome DVD tray to make it appear to be a Premium SKU - Core units were the only consoles available in shops on day one.
We finally received our repaired 360 unit back in the post today. But things were slightly amiss.
First, the console came packaged in a cardboard box. Gone was our original retail box and packaging, instantly removing a substantial amount of resell value.
Secondly we noticed our beloved chrome DVD tray had disappeared in favour of an original off-white plastic plate. The swines!
Most importantly though, our heavy, expensive Xbox 360 power supply was nowhere to be seen.
Microsoft, having written off a billion dollars obviously needed to recoup as much money as it could on each console repair, and so has resorted to filching INQ property!
Lastly, and possibly the most humorous part of this debacle, is the fact that the console wasn't correctly repaired.
The Core unit had been suffering from an intermittent RROD, which is what we had specified in the repair form to Microsoft.
Instead, they've 'repaired' the DVD drive, which, though bloody noisy, never gave us any problems.
Microsoft, if you're reading this, please return our items as soon as possible. ยต
*UPDATE
While a lot of people have said that MS asks not to send cables and accessories back, they (if our memory serves us correctly, anyone with the full correct text should email us) don’t explicitly state the PSU – which is a fundamental part in the operation of the console, so you might believe you need to also send it back.
We've found some readers send in HDDs with their consoles and quite often get these back fine. We're also sure that with some poking we'll also get our PSU back from customer services. Also of note is that we never had a box sent to us, nor were told we were going to get one, thus the use of original packaging.
The bigger point made by this article is that Microsoft ignored the description of the fault – an intermittent RROD problem – and replaced a non-faulty DVD drive. We suspect our 360 will simply fail once again further down the line. We also note that you cannot re-apply for another repair via the Microsoft support website.
Link:
http://www.theinquirer.net/gb/inquirer/news/2007/11/20/microsoft-screws-inq-xbox-360
They send in the original box and power supply and then whine about it. Total dumbasses. They say "most importantly" describingthe missing power supply then go on to say that's not the most important thing.
Updated Vole nicks PSU, box and chrome accessories
By Dean Pullen: Tuesday, 20 November 2007, 8:58 AM
WE JUST KNEW it wouldn't go smoothly.
Shortly after our Xbox 360 went to the mass-grave of RROD failures, when playing the mediocre Halo 3, we sent it off to Microsoft for our free repair.
We packaged it nicely. Dusting off the original retail box from mothballed storage, we carefully placed the 360 in, coupled with the PSU and a substantial amount of original packaging.
We also left the chrome 360 plate on the DVD drive - this was a Core unit which we had customised with a chrome DVD tray to make it appear to be a Premium SKU - Core units were the only consoles available in shops on day one.
We finally received our repaired 360 unit back in the post today. But things were slightly amiss.
First, the console came packaged in a cardboard box. Gone was our original retail box and packaging, instantly removing a substantial amount of resell value.
Secondly we noticed our beloved chrome DVD tray had disappeared in favour of an original off-white plastic plate. The swines!
Most importantly though, our heavy, expensive Xbox 360 power supply was nowhere to be seen.
Microsoft, having written off a billion dollars obviously needed to recoup as much money as it could on each console repair, and so has resorted to filching INQ property!
Lastly, and possibly the most humorous part of this debacle, is the fact that the console wasn't correctly repaired.
The Core unit had been suffering from an intermittent RROD, which is what we had specified in the repair form to Microsoft.
Instead, they've 'repaired' the DVD drive, which, though bloody noisy, never gave us any problems.
Microsoft, if you're reading this, please return our items as soon as possible. ยต
*UPDATE
While a lot of people have said that MS asks not to send cables and accessories back, they (if our memory serves us correctly, anyone with the full correct text should email us) don’t explicitly state the PSU – which is a fundamental part in the operation of the console, so you might believe you need to also send it back.
We've found some readers send in HDDs with their consoles and quite often get these back fine. We're also sure that with some poking we'll also get our PSU back from customer services. Also of note is that we never had a box sent to us, nor were told we were going to get one, thus the use of original packaging.
The bigger point made by this article is that Microsoft ignored the description of the fault – an intermittent RROD problem – and replaced a non-faulty DVD drive. We suspect our 360 will simply fail once again further down the line. We also note that you cannot re-apply for another repair via the Microsoft support website.
Link:
http://www.theinquirer.net/gb/inquirer/news/2007/11/20/microsoft-screws-inq-xbox-360
They send in the original box and power supply and then whine about it. Total dumbasses. They say "most importantly" describingthe missing power supply then go on to say that's not the most important thing.