Id like to think of this as a public service announcement, in the tradition of helping each other out. This will help not only those who will get DSL but also established users, read on.
I recently became enraged to find out that all these people that signed for Verizon or Earthlink DSL were getting amazing gifts with no catch at all.
Verizon was/is offering January subscribers one choice of the following:
1. Free Xbox Live starter kit $49.99 (certificate)
2. 50$ off an Xbox system purchase
3. 25$ Virtual Mastercard
Earthlink was/is offering:
1. $50 Gamestop Gift Certificate. Good for anything in the store
I became so mad to know that I currently have had Verizon for DSL use and did not get a dang thing. So what did I do? I called and basically said the following:
" I am very disappointed in the fact that so many offers are available for so many people, and here I am, an avid established user not being given a thing. I wanted to tell you (Verizon) that earthlink offers very enticing deals/plans to switch over to them, and I might just do that"
(note, i had already called earthlink about service, they did not offer service in my area. Did i tell Verizon this ? yeah right)
Verizon representative -" Ok sir, I am going to transfer you to a DSL department represantative, and i want you to tell him/her the exact same thing you told me"
New Verizon Represantive - " Sir, I understand your concerns. .... I cant offer you any of those things, there is no way I can pull strings to get you those things because they are only for new users. However, I will now GIVE YOU 2 FREE MONTHS OF DSL SERVICE, WITH NO CATCH, HOWS THAT? With your permisssion of course.
Me -" Sounds like a plan, can i get a confirmation number on this, "yes you can sure here it is #######".
New Verizon Representative - " You will have a credit of 119.65 on your next bills, thank you so much for calling, we appreciate having you as a customer"
SO WHAT ARE YOU WAITING FOR? CALL AND SAY YOU ARE UNHAPPY AND WANT SOME ICING ON THE CAKE?
DO NOT, I REPEAT DO NOT, BEAT AROUND THE BUSH! DONT MENTION TECHNICALITIES ETC.
Hope this helps you guys. The representatives seem used to this kind of stuff and want you as their customer, and will do whatever it takes to keep you.