NEWS - Thursday, October 11, 2012

Microsoft allows migration of account

While there are many benefits to an Xbox Live membership, with more to come, one of the frustrations for a select few has been the inability to change country associations for your Xbox Live account.  If you had an Xbox Live membership and then moved to another country, you were basically stuck, and forced to give up all of your achievements to make the switch.
Now, according to a post on the Xbox Forums by an Xbox Live Ambassador, Microsoft is for the first time allowing Xbox Live members to migrate accounts.  It’s not a simple process, requiring a wait of up to 6 weeks in which time the account is unavailable, but saving all those achievements may be worth the wait.
Here’s the info from the forum post:
You have chosen to migrate your Xbox LIVE account to a new country. You should be aware that certain Xbox LIVE content, features and functions may vary depending on your location, due to licensing limitations provided by specific providers. In order to proceed, you must confirm that you have been informed of and fully understand the consequences of the migration of your Xbox Live account:
 Microsoft reminds you that the migration of your Xbox Live account will have the following consequences:
 Some of the services and content that you are currently benefiting from in the country originally registered may not also be available in the country you are willing to migrate to.  All of your current subscriptions, except for Xbox Live Gold if you had any, will be cancelled.  You may lose the ability to re-download some, if not all, of the content in your download history.  Any content that you will subsequently download after the account is migrated will be subject to any applicable geofencing rules of your new location.
Note on Geofencing: If you bought something in the country you originally registered in that wasn’t geofenced, it could be that it will be if bought again, in your new location. These geofencing constraints depend on the license to distribute that Microsoft was granted by the content providers.
Please note that the migration process can take up to 6 weeks. During this time your account will not be available. No refunds will be given for any content that is lost during the migration.
In addition, the switch must be made to one of the Xbox Live supported countries/regions.

Revised December 9, 2010

  • Xbox LIVE® and Games for Windows LIVE comprise the first and most comprehensive online entertainment network, uniting gamers on Xbox 360TM and select Games for Windows titles. LIVE connects millions of members across 35 countries/regions, making it easy for gamers to find friends, games, and entertainment regardless of their preferred platform. With LIVE, members receive rich presence information about their friends, they can easily communicate with each other, and they can track their gaming achievements and their Gamerscore.
    Below is the list of countries/regions where the LIVE service is supported. Game features that require the LIVE service are only available in these countries/regions. If your country/region is not on the list, please check back with us soon-we expand our services frequently and may be coming to your country/region in the near future.
  • Australia: International English
  • Austria: German
  • Belgium: Dutch, French
  • Brazil: Brazilian Portuguese
  • Canada: English, French
  • Chile: Spanish
  • Colombia: Spanish
  • Czech Republic: Czech
  • Denmark: Danish
  • Finland: Finnish
  • France: French
  • Germany: German
  • Greece: Greek
  • Hong Kong: Traditional Chinese, English
  • Hungary: Hungarian
  • India: English
  • Ireland: International English
  • Italy: Italian
  • Japan: Japanese
  • Korea: Korean
  • Mexico: Spanish
  • Netherlands: Dutch
  • New Zealand: International English
  • Norway: Norwegian
  • Poland: Polish
  • Portugal: Portuguese
  • Russian Federation: Russian
  • Singapore: International English
  • South Africa: International English
  • Spain: Spanish
  • Sweden: Swedish
  • Switzerland: German, French
  • Taiwan: Traditional Chinese
  • United Kingdom: International English
  • United States: English


While it seems like a lot of hoops to jump through, at least it’s a start, and hopefully the process will get better over time.  As Microsoft continues to expand on the Xbox Live experience, and opens it up to a much broader audience with Windows 8 integration, and as users place more and more value on their Xbox Live achievements, a better migration policy has become a necessity.  Anyone out there feel the pain of not being able to make a country switch?



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