NEWS - Tuesday, October 16, 2001


Solectron to provide Xbox servicing

After-sales servicing for the Xbox console will be provided by Solectron.

Solectron Global Services has announced that it has been selected by Microsoft to provide after-sales service and support for the Xbox console. Under the agreement, Solectron will provide all warranty and non-warranty repair services for the North American Xbox. The company’s facilities in Tennessee, Canada, and Mexico will serve as the hubs for Xbox servicing. "Customer satisfaction is a fundamental priority for us as we pursue the Xbox business," said Bill Norman, vice president of Microsoft’s Worldwide Operations. "We are pleased to be working with a world-class partner such as Solectron to meet the repair and refurbishment needs of our Xbox customers. I have been impressed with the talent and level of commitment that Solectron has displayed as we have designed our supply chain and information-related requirements. I look forward to a strong and mutually beneficial relationship as we build the Xbox business."
Source: http://www.gamespot.com/

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