Solectron to provide Xbox servicingAfter-sales servicing for the Xbox console will be provided by Solectron.
Solectron Global Services has announced that it has been selected by Microsoft to provide after-sales service and support for the Xbox console. Under the agreement, Solectron will provide all warranty and non-warranty repair services for the North American Xbox. The companys facilities in Tennessee, Canada, and Mexico will serve as the hubs for Xbox servicing.
"Customer satisfaction is a fundamental priority for us as we pursue the Xbox business," said Bill Norman, vice president of Microsofts Worldwide Operations. "We are pleased to be working with a world-class partner such as Solectron to meet the repair and refurbishment needs of our Xbox customers. I have been impressed with the talent and level of commitment that Solectron has displayed as we have designed our supply chain and information-related requirements. I look forward to a strong and mutually beneficial relationship as we build the Xbox business."