NEWS - Thursday, March 7, 2002


Microsoft Moves on Japan Probs

Microsoft moves to deal with Xbox flaws in Japan

TOKYO, March 7 - Microsoft Corp stepped up its efforts on Thursday to deal with an increasing number of customer complaints in Japan over scratched discs in its Xbox video game machine, offering to repair or replace any defective products.

Microsoft Japan said earlier this week it would replace any consoles determined to be defective.

On Thursday it said it would unconditionally replace all hardware and any damaged software because it found some scratches on discs that could not be explained.

"We do not consider this a recall," Microsoft spokeswoman Midori Takahashi said, adding that the scratches found on the edges of the DVD (digital versatile discs) did not interfere with game playing.

The software giant launched the Xbox in Japan two weeks ago, hoping to convince Japan's notoriously fickle gaming public and software creators that its machine can rival those of Sony Corp and Nintendo Co Ltd on their home turf.

The scratches, which Microsoft says were most likely caused by DVD discs spinning in the console, improper placement on loading trays or by the sliding tray itself, were also reported in the United States after the Xbox was launched in mid-November.

Highlighting the importance of the Japanese market, Microsoft has made special efforts to cater to the market here with a specially designed, smaller controller and a limited edition of 50,000 transluscent Xbox consoles available only in Japan.

The spokeswoman said Microsoft had not determined the cost of repairing or replacing any consoles or discs.

Although Microsoft has not published official figures, sources said it was able to ship about 125,000 Xbox consoles in the first three days after it went on sale on February 22.

In March 2000, just after Sony launched the PlayStation 2, the successor ot its best-selling PlayStation machine, it suffered a setback when a glitch in software memory cards disabled the playback of DVD videos.
Source: http://www.xbox.jp/

Comments

Site Statistics

Registered Members: 44,769
Forum Posts: 725,821
Xbox One Titles: 1,398
Xbox 360 Titles: 1,086
Xbox 360 Kinect Titles: 95
Xbox 360 Arcade Titles: 585
Original Xbox Titles: 987
Staff Reviews: 1,745
Member Reviews: 10,339
News Articles: 14,661
Screenshots: 31,669
Xbox 360 Achievements: 45,112
Xbox 360 Faceplates: 2,016
Cheat Codes: 1,706

Latest News








See News Archives

Community Forum Activity

Xbox Playdates Canada August, 2018 Playdate info thread.
Post by Kiesey
2 Replies, 96 Views

Xbox Game Pass
Post by oryanphine
2 Replies, 268 Views

Xbox Playdates Canada July, 2018 playdate info.
Post by Kiesey
3 Replies, 382 Views

Manette Xbox One Xfest18
Post by oryanphine
2 Replies, 621 Views

Xbox One X Mountain Dew
Post by oryanphine
0 Replies, 482 Views

Xbox Playdates Canada June 2018 schedule
Post by Kiesey
1 Replies, 649 Views

Xbox One X Black Panther
Post by oryanphine
3 Replies, 968 Views

Xbox Playdates Canada May 2018 schedule
Post by Kiesey
4 Replies, 947 Views

Is anything happening in XBox One land?
Post by DJ tx
7 Replies, 1257 Views

Xbox One S Jojeux Anniversaire
Post by oryanphine
1 Replies, 830 Views

Xbox One X Steelbook
Post by oryanphine
1 Replies, 922 Views

Xbox Playdates Canada April 2018 Schedule
Post by Kiesey
4 Replies, 1198 Views

Xbox One X World of tanks
Post by oryanphine
2 Replies, 1286 Views

Xbox Playdates Canada - March 2018 Schedule
Post by Kiesey
7 Replies, 1572 Views

Any info on Biomutant release?
Post by DJ tx
4 Replies, 1323 Views

© 2000-2018 XboxAddict.com - All rights reserved. All trademarks are properties of their respective owners.
Xbox is a registered trademark of Microsoft. XboxAddict.com is not affiliated with Microsoft.

Made in Canada
Site Design by Cameron Graphics