NEWS - Friday, March 8, 2002


No Recalls In Japan

An apparent misinterpretation of information on a Microsoft Japan Web site resulted today in a report of a recall of Microsoft’s Xbox game console in Japan. This report is incorrect. There is no recall of Xbox in Japan or any other market.

The Xbox Japan Web site did report that Microsoft Customer Care Japan had received a small number of inquires (significantly less than one percent of systems sold) from customers reporting small scratches to the outside edge of some game disks after use in the Xbox game consoles. While this is not a common occurrence, and minor scratching is primarily a cosmetic circumstance that does not affect performance, a positive customer experience is of the utmost importance to Microsoft. Xbox Japan responded accordingly in its statement offering to evaluate any Xbox system that a customer is concerned about. If it is determined by Microsoft Customer Care that a system needs to be repaired or replaced for any reason, it will do so immediately.

After successful launches in North America and Japan, demand for the Xbox continues to be high in all launched markets, and production continues at an aggressive pace. Microsoft will launch Xbox in Europe and Australia on March 14, 2002.
Source: http://www.xbox.com/

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