NEWS - Thursday, February 17, 2005


MS Announces Recall On Power Cords

Robbie Bach, chief Xbox officer for Microsoft, told Reuters the recall covered all Xboxes made for continental Europe before Jan. 13, 2004, and the rest of the world before Oct. 23, 2003.
Consoles built after those dates were designed in such a way that the failures no longer occurred, Bach said.
"It ends up being a combination of both things in the box and circumstances," he said. "It did take us quite a bit of time to understand that there was a challenge."
The recall represents a significant portion of the worldwide Xbox installed base of more than 20 million. Microsoft debuted the Xbox in November 2001 in the United States and subsequently rolled it out worldwide.
Based on reports to its customer service unit and warranty repair data, Bach said Microsoft had observed a failure rate of about 1 in 10,000 units. In 30 of those, users suffered either minor burns or damage to property, including scorched carpets, he said.
Affected customers can request a new power cord free of charge via the Web site, Xbox.com, or by calling toll-free numbers in their respective countries. Microsoft said customers would get replacement cords within 2-4 weeks from the time of order, and in the interim it advised users to turn off their Xboxes when not in use.
In March 2002, Japanese retailers temporarily stopped selling the console just weeks after its launch there because some machines were scratching discs. The company made an unconditional offer to replace hardware and any damaged software.
Bach said some consoles on retail shelves in Japan and Korea were also affected by the electrical problem and Microsoft was working with retailers there to replace the cords in those units.
(Microsoft and NBNC are partners in MSNBC.)
Microsoft is widely expected to release a successor to the Xbox this year. Rival and industry leader Sony Corp. is expected to launch the third version of its popular PlayStation console next year.
The Xbox Live service, which allows players to compete online from their living rooms, is expected to have 1.6 million to 1.8 million subscribers by the end of the fiscal year in June. The company had originally forecast 1.5 million users.

Source: http://www.msnbc.com

Comments

Site Statistics

Registered Members: 44,890
Forum Posts: 725,841
Xbox One Titles: 1,528
Xbox 360 Titles: 1,086
Xbox 360 Kinect Titles: 95
Xbox 360 Arcade Titles: 585
Original Xbox Titles: 987
Staff Reviews: 1,779
Member Reviews: 10,339
News Articles: 14,829
Screenshots: 31,965
Xbox 360 Achievements: 45,112
Xbox 360 Faceplates: 2,016
Cheat Codes: 1,706

Latest News








See News Archives

Community Forum Activity

Xbox Playdates Canada October, 2018 Play date info thread.
Post by Kiesey
2 Replies, 150 Views

2 Giveaways! Bridge Constructor Portal AND Tempest 4000!
Post by Variation-XBA
0 Replies, 223 Views

Xbox Playdates Canada September, 2018 Playdates info thread.
Post by Kiesey
3 Replies, 712 Views

No topics about Xbox 360? Want to play FC3 or BFH?
Post by AddMeForCoOp
2 Replies, 648 Views

Xbox Playdates Canada August, 2018 Playdate info thread.
Post by Kiesey
5 Replies, 853 Views

Xbox Game Pass
Post by oryanphine
3 Replies, 1016 Views

Xbox Playdates Canada July, 2018 playdate info.
Post by Kiesey
3 Replies, 965 Views

Manette Xbox One Xfest18
Post by oryanphine
2 Replies, 1135 Views

Xbox One X Mountain Dew
Post by oryanphine
0 Replies, 929 Views

Xbox Playdates Canada June 2018 schedule
Post by Kiesey
1 Replies, 1164 Views

Xbox One X Black Panther
Post by oryanphine
3 Replies, 1578 Views

Xbox Playdates Canada May 2018 schedule
Post by Kiesey
4 Replies, 1291 Views

Is anything happening in XBox One land?
Post by DJ tx
8 Replies, 2143 Views

Xbox One S Jojeux Anniversaire
Post by oryanphine
1 Replies, 1129 Views

Xbox One X Steelbook
Post by oryanphine
1 Replies, 1190 Views

© 2000-2018 XboxAddict.com - All rights reserved. All trademarks are properties of their respective owners.
Xbox is a registered trademark of Microsoft. XboxAddict.com is not affiliated with Microsoft.

Made in Canada
Site Design by Cameron Graphics