NEWS - Friday, December 22, 2006

Microsoft Extends Xbox 360 Warranty

This holiday season, shoppers can buy with added confidence as Microsoft expands its warranty coverage of the Xbox 360™ video game entertainment console from 90 days to one full year. Microsoft has announced that any Xbox 360 purchased in both the United States and Canada will include this added warranty coverage, and it even applies to those who have already purchased an Xbox 360 console and who are still within their first year of ownership! Effective today (December 22), the one year warranty is now the standard for all Xbox 360 consoles. Customers that experience hardware issues with their Xbox 360 within one year of purchase will have their consoles repaired at no cost. Moreover, the new warranty policy is retroactive, so consumers that may have already paid for out-of-warranty Xbox 360 repair within one year of the console’s purchase will be eligible for reimbursement of their console repair charges. "Our number one priority for the Xbox 360 is customer satisfaction," said Jeff Bell, Corporate Vice President of Global Marketing for Microsoft’s Interactive Entertainment Business. "Now, in addition to Xbox 360 offering features such as jaw-dropping high definition graphics, an amazing variety of more than 160 games, and social online and entertainment experiences found on Xbox Live®, this warranty upgrade is an exclamation at the end of an already compelling home entertainment offering." Customers who have already paid for repairs within their first year of ownership can expect reimbursement checks for the amount of their console hardware repair in approximately 10 weeks. These will be automatically distributed, so customers do not need to proactively contact Microsoft. Customers who have any questions regarding this policy change or who have experienced any hardware issues should visit: or call 1-800-4-MY-XBOX and speak to an agent. This warranty extension only applies to the hardware and software of the actual Xbox 360 console itself. It does not apply to any Xbox 360 accessories, including any that may have been packaged with the console at the time of its original purpose. Xbox 360 accessories retain their original 90 day warranties. For full information on the Xbox 360 warranty.


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