NEWS - Tuesday, April 3, 2007


Xbox 360 Warranty and Service Enhancements

1. New Warranty Enhancements, Including Cost-Free Shipping and Return of Original Console We recently announced that we changed the Xbox 360™ warranty in the United States and Canada from 90 days to one year from the date of purchase. Now we’re adding additional service enhancements, taking Xbox 360 customer service one step further. Free Shipping: In the event your console needs to be returned to us for repair your shipping costs are free. We will immediately send you a postage paid container in which to send us your console, and we will pay for shipping charges to return your console to you. We are committed to delivering an improved Xbox customer service experience for our Xbox 360 console customers, one that is faster, more efficient and includes shipping free of any charge. From our customer service representatives to our executive team, the entire Xbox team has made delivering on this commitment a top priority. New Post-Service Warranty: If we repair your Xbox 360 within the original warranty period, you will receive either the balance of your original warranty, or 90 days, whichever is longer. In addition, we will now pay for the shipping both ways. If we repair your Xbox 360 after the warranty period has expired, while you will be responsible for the repair costs, your repaired console will be returned to you with a new, one year repair warranty. Return of Original Console In either an in warranty or out of warranty situation, most customers will now receive their original console back from Microsoft. 2. Faster Service We are implementing an expedited repair process; upon receipt of the console, Microsoft will repair it and ship it to you within five business days. 3. Enhanced Operations We’re increasing the number of Xbox customer care representatives, enhancing our training processes and further building out our on-site technical support, all so our customers will begin to experience a noticeable improvement in the quality of the service they receive when they contact us. Xbox will be hiring a customer care champion who will be responsible for ensuring the end-to-end experience for all Xbox customers is first-class, evaluating and implementing new practices and policies to further enhance the Xbox customer experience. We are also adding more staff at the supervisory level, to ensure we serve you better.
Source: http://www.xbox.com

Comments

Site Statistics

Registered Members: 44,314
Forum Posts: 725,652
Xbox One Titles: 1,071
Xbox 360 Titles: 1,085
Xbox 360 Kinect Titles: 95
Xbox 360 Arcade Titles: 585
Original Xbox Titles: 987
Staff Reviews: 1,640
Member Reviews: 10,339
News Articles: 14,062
Screenshots: 30,706
Xbox 360 Achievements: 45,112
Xbox 360 Faceplates: 2,016
Cheat Codes: 1,706

Latest News








See News Archives

Community Forum Activity

Xbox One Assassins Creed Origins
Post by oryanphine
1 Replies, 293 Views

Xbox One S Porsche 919 Hybrid Edition
Post by oryanphine
3 Replies, 328 Views

OG Xbox on Xbox One now live!
Post by Kamshaft
2 Replies, 560 Views

Xbox One S Renault F1
Post by oryanphine
2 Replies, 440 Views

Xbox One S Wolfenstein 2 The New Colossus
Post by oryanphine
1 Replies, 579 Views

Xbox One S Prey
Post by oryanphine
0 Replies, 398 Views

Xbox One S Cuphead
Post by oryanphine
2 Replies, 661 Views

Xbox One S Shadow of War a gagner
Post by oryanphine
0 Replies, 393 Views

I Buy Very Rare XBox 360 Faceplates
Post by Smill
8 Replies, 979 Views

Xbox Wire desormais disponible en francais
Post by oryanphine
0 Replies, 752 Views

Manette Xbox 360 Gamestop Radioactive
Post by oryanphine
1 Replies, 1072 Views

Xbox One Moratl Kombat X sur Ebay
Post by oryanphine
0 Replies, 1029 Views

Console Xbox 360 et faceplate Xbox 360 in package blue
Post by oryanphine
0 Replies, 982 Views

Seagate Fanfest External Drive Scorpio
Post by oryanphine
2 Replies, 1346 Views

Ultimate Game Face
Post by oryanphine
3 Replies, 1217 Views

© 2000-2017 XboxAddict.com - All rights reserved. All trademarks are properties of their respective owners.
Xbox is a registered trademark of Microsoft. XboxAddict.com is not affiliated with Microsoft.

Made in Canada
Site Design by Cameron Graphics