NEWS - Thursday, July 12, 2007

Lawsuit Claims Xbox 360 System Scratches Discs

SEATTLE: A man who claims Microsoft Corp.’s Xbox 360 scratches game discs has sued the company, saying the consoles are "negligently designed and manufactured." In the lawsuit filed Monday in a Florida federal court, Jorge Brouwer says Microsoft has received thousands of complaints but has not replaced all scratched discs. The lawsuit seeks class-action status. Brouwer said his Xbox 360 scratched two games, "Gears of War" and "Madden NFL 07," and that Microsoft offered to replace them for a $20 (€14.63) fee. He is seeking more than $5 million (€3.66 million) in damages, according to the court filing. Last week, Microsoft extended the warranty for the Xbox 360 consoles that completely stop working due to a vague condition the company calls "general hardware failure." This is a separate issue from the scratched discs, though Brouwer’s lawsuit cited it as evidence Microsoft "is well aware that the Xbox 360 console has been defective since its introduction to the marketplace." Microsoft denied the allegations. "Out of the millions of Xbox consoles in use, Microsoft has not received any widespread reports of Xbox 360s scratching discs," spokesman Jack Evans said in a statement. Evans did not clarify what number of reports would qualify as "widespread." Some gamers speculate that moving the console between vertical and horizontal positions while a disc is spinning inside could cause the scratching. Microsoft warns against such actions with a sticker placed on new consoles, and Brouwer said in the lawsuit that Microsoft’s customer service representatives asked him if he had tilted the console. He said he had not. The lawsuit also cites investigations of similar consumer complaints conducted by a Dutch television program, which found that one of nine consoles tested scratched a disc after five hours of play. Brouwer’s lawyer, Jeffrey Ostrow, said he found reports of the Dutch TV tests on Wikipedia, the free online information source whose accuracy has repeatedly come under fire. Ostrow said he has not confirmed the Wikipedia entry.


Site Statistics

Registered Members: 43,982
Forum Posts: 725,133
Xbox One Titles: 655
Xbox 360 Titles: 1,084
Xbox 360 Kinect Titles: 95
Xbox 360 Arcade Titles: 583
Xbox Titles: 847
Staff Reviews: 1,447
Member Reviews: 10,339
News Articles: 13,074
Screenshots: 28,839
Xbox 360 Achievements: 45,112
Xbox 360 Faceplates: 2,016
Cheat Codes: 1,706

Latest News

See News Archives

Community Forum Activity

Post by Nato King
1 Replies, 23 Views

Red Dead Redemption 2 releasing Fall 2017
Post by Nato King
3 Replies, 60 Views

Xbox One S Protoype Zebra
Post by oryanphine
3 Replies, 106 Views

Xbox One South Korea Edition Limitee Mother Pearl
Post by oryanphine
1 Replies, 66 Views

Xbox One Official China Edition limitee Lunar New Year Monkey 2016
Post by oryanphine
2 Replies, 74 Views

Xbox Play Anywhere Set up.
Post by Nato King
6 Replies, 142 Views

CONTEST! Win a copy of Worms W.M.D.!
Post by Variation-XBA
9 Replies, 279 Views

The Gears of War 4 Live Broadcast Airs Today
Post by Nato King
7 Replies, 194 Views

Post by Nato King
9 Replies, 238 Views

Spoiler: First 12mintues of Battlefield 1
Post by Nato King
9 Replies, 215 Views

Custom Xbox Addict Controller!
Post by Variation-XBA
8 Replies, 303 Views

Post by BananaMan
5 Replies, 253 Views

Post by Nato King
7 Replies, 250 Views

Club for Forza Horizon 3
Post by TheOutcast-XBA
9 Replies, 1111 Views

Destiny: Rise of Iron - Devil's Lair Strike Remastered
Post by Variation-XBA
0 Replies, 239 Views

© 2000-2016 - All rights reserved. All trademarks are properties of their respective owners.
Xbox is a registered trademark of Microsoft. is not affiliated with Microsoft.

Made in Canada
Site Design by Cameron Graphics