You should be safe sending that one back at least. I sent my SIGNED Halo 3 edition to MS & they threw it away & replaced it with a brand new one.
When I raised hell, all that happened was I talked to 3 different Indian gentlemen who couldn't do anything to help me. The best thing they could do was offer me a free copy of...
Wait for it...
Halo 3.
I've since lost all faith in MS's outsourced support.
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