Last week, my Xbox stopped loading games so I called the number and got it sent back. Was picked up on Friday 11/8, and got it back today 11/13. I tracked the package and they got it Monday morning...so it seems like they fixed it and shipped it out the same day. That is what I call outstanding turnaround time! The entire experience of calling them was great, the guy was polite and apologetic about the situation, and then they get it back to me very fast. I have nothing but good things to say about Xbox service and repair
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