Upgraded 360 to One S, some XBLA games not showing as purchased

[DJ tx]

What does it show if you go to those games on the marketplace as if you were going to buy them again? It should just show install

If I locate any of these games in the store, instead of a "download" or "get" button, it shows a "click to see price" button. If I click, it takes me to the next screen and shows the actual price from the store. I could hit continue there, but I feel like this would charge it to my account credit card if I go any further. I did this years ago on the 360 with NBA 2k12, was looing at the details screen and clicked continue and I accidentally purchased it in this same manner, just clicked the wrong button. I didn't want it and never downloaded it. Tried to get a refund, again by talking to xbox support, but they wouldn't give me anything. B@stards. So anyway, yeah I don't think I am getting these older purchases back without buying them again. I emailed the support agent who gave me the troubleshooting steps to ask if it was unsuccessful if they would issue me a download code or credit, but of course no reply.

[garygnu812]

If I locate any of these games in the store, instead of a "download" or "get" button, it shows a "click to see price" button. If I click, it takes me to the next screen and shows the actual price from the store. I could hit continue there, but I feel like this would charge it to my account credit card if I go any further. I did this years ago on the 360 with NBA 2k12, was looing at the details screen and clicked continue and I accidentally purchased it in this same manner, just clicked the wrong button. I didn't want it and never downloaded it. Tried to get a refund, again by talking to xbox support, but they wouldn't give me anything. B@stards. So anyway, yeah I don't think I am getting these older purchases back without buying them again. I emailed the support agent who gave me the troubleshooting steps to ask if it was unsuccessful if they would issue me a download code or credit, but of course no reply.

Sounds like the games your missing are not backwards compatible. That would be my guess. As far as I know the click to see price button only shows up for 360 games.


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[DJ tx]

Sounds like the games your missing are not backwards compatible. That would be my guess. As far as I know the click to see price button only shows up for 360 games.


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They are 360 games (xbox live arcade specifically) and they are definitely backward compatible. Tyey appear on the BC list, and I also can see the achievements I have earned from these if I log in to my account at Xbox.com. The ones not showing for redownload are Contra, Galaga, Pacman CE, Bionic Commando: 2 Rearmed. The ones that worked with no issue are Lode Runner, Hexic HD, Assassin's Creed III, NBA Jam On Fire Edition.

[DJ tx]

I just did a little more research and figured something out. Partly this is my error. So I could have sworn that the game I had was Bionic Commando 2: Rearmed, not realizing there was both Rearmed and Rearmed 2 in the series. I had the first one, but it is the sequel that is on the BC list. So this explains the issue with Bionic, but I should still be able to get Contra, Galaga and Pacman CE.

Another interesting detail, logging into my gamer profile on xbox.com, I see all these achievements for all games, but under "My Games" only the titles that I was able to successfully re-download are showing. Contra, Galaga, etc. do not show up here. I wonder what the heck is going on. Obviously I had the games if I have the achievements showing.