Upgraded 360 to One S, some XBLA games not showing as purchased

[DJ tx]

Resurrecting this old thread. After receiving the instructions above from Xbox support to delete my gamer profile and add it back, I was skeptical and also thought it might mean I would have to redownload/reinstall other games and so I never got around to doing it, until tonight. I tried it and no change. It was easy enough, but even though I still have a few old xbla games(nba jam on fire edition, lode runner, I still don’t have or access to play or
download galaga, contra, or Pac-Man CE. Any thoughts? Would
Love to have these back.

[Variation-XBA]

Can't think of anything else. You sure they were on the same gamertag/account? Not sure why some wouldn't show.

[DJ tx]

Can't think of anything else. You sure they were on the same gamertag/account? Not sure why some wouldn't show.

Unfortunately I am 100% sure, same gamertag, never had any others. I did a chat with Xbox support again yesterday, they asked a bunch of questions, and then since I wasn't home with my xbox they said they would email troubleshooting steps. Annoying, the first part was completely just a duplication, I told them on the call I had just deleted gamer profile and redownloaded it with no change, but step one was to do this again. So I won't be doing that again. They then said if that didn't work, to try "refreshing operating system and getting rid of any file corruption that might be interfering" by erasing profiles and resetting to factory default, choosing the option to not delete games or apps. I am skeptical because this has been since day 1, and I can't imagine there was corrupt files right out of the box. I may just give up. Afterall, if I try this and it doesn't work, I am getting the feeling they are not just going to issue me a credit or authorize a free download. So in the end, I may just have to re-purchase anyway if I want them back. Its annoying.

[Variation-XBA]

What does it show if you go to those games on the marketplace as if you were going to buy them again? It should just show install

[DJ tx]

What does it show if you go to those games on the marketplace as if you were going to buy them again? It should just show install

If I locate any of these games in the store, instead of a "download" or "get" button, it shows a "click to see price" button. If I click, it takes me to the next screen and shows the actual price from the store. I could hit continue there, but I feel like this would charge it to my account credit card if I go any further. I did this years ago on the 360 with NBA 2k12, was looing at the details screen and clicked continue and I accidentally purchased it in this same manner, just clicked the wrong button. I didn't want it and never downloaded it. Tried to get a refund, again by talking to xbox support, but they wouldn't give me anything. B@stards. So anyway, yeah I don't think I am getting these older purchases back without buying them again. I emailed the support agent who gave me the troubleshooting steps to ask if it was unsuccessful if they would issue me a download code or credit, but of course no reply.

[garygnu812]

If I locate any of these games in the store, instead of a "download" or "get" button, it shows a "click to see price" button. If I click, it takes me to the next screen and shows the actual price from the store. I could hit continue there, but I feel like this would charge it to my account credit card if I go any further. I did this years ago on the 360 with NBA 2k12, was looing at the details screen and clicked continue and I accidentally purchased it in this same manner, just clicked the wrong button. I didn't want it and never downloaded it. Tried to get a refund, again by talking to xbox support, but they wouldn't give me anything. B@stards. So anyway, yeah I don't think I am getting these older purchases back without buying them again. I emailed the support agent who gave me the troubleshooting steps to ask if it was unsuccessful if they would issue me a download code or credit, but of course no reply.

Sounds like the games your missing are not backwards compatible. That would be my guess. As far as I know the click to see price button only shows up for 360 games.


Sent from my iPad using Tapatalk

[DJ tx]

Sounds like the games your missing are not backwards compatible. That would be my guess. As far as I know the click to see price button only shows up for 360 games.


Sent from my iPad using Tapatalk

They are 360 games (xbox live arcade specifically) and they are definitely backward compatible. Tyey appear on the BC list, and I also can see the achievements I have earned from these if I log in to my account at Xbox.com. The ones not showing for redownload are Contra, Galaga, Pacman CE, Bionic Commando: 2 Rearmed. The ones that worked with no issue are Lode Runner, Hexic HD, Assassin's Creed III, NBA Jam On Fire Edition.