Xbox 360 Warranty Cover Extended for E74 Error
The company said that the E74 error message some users have encountered “can indicate the general hardware failure that is associated with three flashing red lights error on the console”.
As well as extending its warranty coverage, Microsoft will refund customers made to pay an out of warranty repair charge after running into the fault.
“While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74” on their screen,” the company said in a statement on the Help and Support section of its website.
“After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console,” it added.
“As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue.”
Back in July 2007 Microsoft upped its warranty coverage for Xbox 360 from one year to three years for the well-publicised three-red-light hardware failure, a move resulting in charges of over $1 billion for the firm.