... bearing two green grills - the ones off my console. They call them an "accessory." Don't get me started. Anyway, they mailed them in a padded envelope and one of the security clips was broken in shipment. I looked it out, and they clip in six places, plus the two ends. so it's only an annoyance. I still can't replace them without voiding the warranty, so I am still going to male the grills and console up to MS and they'll swap them out for me. ...
BIG mistake, it takes only 30 seconds to remove the grills and replace them with the another ones. And your warranty is still valid. TRUST ME !!!
I'll make you a video in the next 2-3 days how to do it. Don't send the console to M$FT !!